Privacy Policy

Last updated: August 25, 2026

Lence Glasses ("Lence Glasses", "we", "us", or "our") operates this online store and website, including all related content, features, products, services, and tools (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, disclose, and otherwise process your personal information when you visit, use, or make a purchase through our Services, or when you otherwise communicate with us.

Our Services are powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. Your personal information will be handled in accordance with this Privacy Policy and applicable privacy and data protection laws.

1. Personal Information We Collect

When we use the term "personal information", we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our Services, we may collect or process the following categories of information:

Contact Information

This may include:

• Full name.

• Email address.

• Telephone number.

• Billing address.

• Shipping address.

• Other information you voluntarily provide to us.

Order and Transaction Information

This may include:

• Products you purchase, view, or add to your cart.

• Order numbers.

• Purchase history.

• Return, refund, exchange, or cancellation information.

• Payment status.

• Shipping and delivery information.

• Transaction details.

Payment Information

When you make a purchase, payment information may be processed by Shopify, payment processors, financial institutions, or other payment service providers.

We generally do not directly store complete payment card information on our own systems. Payment information may be collected and processed by the relevant payment provider in accordance with its own privacy policy and security practices.

Account Information

If you create an account, we may collect information such as:

• Account name.

• Email address.

• Password or authentication information.

• Account preferences.

• Saved addresses.

• Other information associated with your account.

Communications

If you contact us, we may collect information contained in your communications with us, including customer service requests, emails, questions, complaints, reviews, and other correspondence.

Device and Technical Information

When you access our Services, certain information may be collected automatically, including:

• IP address.

• Browser type.

• Device type.

• Operating system.

• Network information.

• Language preferences.

• Approximate location derived from technical information.

• Unique device or browser identifiers.

• Pages visited.

• Referring websites.

• Date and time of access.

Usage Information

We may collect information about how you interact with our website, including:

• Pages and products viewed.

• Searches performed.

• Products added to or removed from your cart.

• Links clicked.

• Time spent on different pages.

• Interactions with our website and Services.

2. How We Collect Personal Information

We may collect personal information through several methods, including:

• Directly from you, such as when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information.

• Automatically, when you browse or interact with our website through cookies, pixels, log files, and similar technologies.

• Through Shopify and our service providers, which may process information on our behalf to provide hosting, payment processing, analytics, shipping, fulfillment, customer support, security, and other services.

• From third parties, including payment providers, advertising providers, social media platforms, logistics providers, and other business partners, where permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We may use your information to:

• Operate and maintain our website.

• Process and fulfill orders.

• Process payments.

• Arrange shipping and delivery.

• Process returns, refunds, exchanges, and cancellations.

• Provide customer support.

• Manage customer accounts.

• Remember preferences.

• Improve our products, website, and Services.

• Personalize your shopping experience.

• Provide product recommendations.

• Maintain business records.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails.

• Provide information about products, services, offers, and promotions.

• Display advertisements.

• Measure advertising effectiveness.

• Personalize advertisements and marketing.

• Understand customer interests and interactions with our Services.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our communications.

Security and Fraud Prevention

We may use personal information to:

• Protect our website and Services.

• Verify transactions.

• Detect and prevent fraud.

• Detect unauthorized activity.

• Investigate security incidents.

• Protect our customers, business, and service providers.

• Enforce our policies and agreements.

Legal and Compliance Purposes

We may use and disclose information where necessary to:

• Comply with applicable laws and regulations.

• Respond to lawful requests from authorities.

• Protect our legal rights.

• Investigate suspected violations.

• Resolve disputes.

• Enforce our terms, policies, and agreements.

• Participate in legal proceedings where required.

4. Cookies and Similar Technologies

Our Services may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly.

• Remember shopping cart contents.

• Remember preferences.

• Understand website traffic.

• Analyze website performance.

• Improve the shopping experience.

• Detect fraud and security threats.

• Provide personalized advertising where permitted.

Some cookies may be placed by Shopify or third-party service providers.

Depending on where you live, you may have options to manage or reject certain cookies or similar technologies through your browser or available privacy settings.

Disabling certain cookies may affect the functionality of some parts of the website.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

These parties may include:

• Shopify, which provides our ecommerce platform and related services.

• Payment processors and financial institutions.

• Shipping and delivery providers.

• Fulfillment and logistics providers.

• Website hosting and technology providers.

• Analytics providers.

• Customer support providers.

• Marketing and advertising providers.

• Fraud prevention and security providers.

• Professional advisors, such as legal, accounting, or financial advisors.

• Government authorities or law enforcement where legally required.

• Other service providers that assist us in operating our business.

We may also disclose information when you direct us to do so, provide consent, or when disclosure is otherwise permitted or required by applicable law.

6. Shopify

Our store is powered by Shopify.

Shopify may collect and process personal information relating to your use of our Services in order to provide, maintain, secure, and improve its platform and services.

Information submitted through our store may be processed by Shopify and other service providers in countries that may be different from your country of residence.

For more information about how Shopify handles personal information, you can review the Shopify Consumer Privacy Policy.

Depending on your location, you may also have rights that can be exercised through Shopify's privacy tools.

7. Third-Party Websites and Services

Our Services may contain links to websites, applications, social media platforms, payment services, or other third-party services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

We encourage you to review the privacy policies and terms of any third-party service before providing personal information.

Our inclusion of a third-party link does not necessarily constitute an endorsement of that third party.

8. Children's Privacy

Our Services are not intended for children who are below the minimum age permitted to use online shopping services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us at:

lencestore.notification@gmail.com

If required by applicable law, we will take reasonable steps to delete such information.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure.

Therefore, we cannot guarantee absolute or perfect security of your personal information.

You should avoid sending sensitive information through unsecured communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our Services.

• Complete transactions.

• Maintain business and financial records.

• Comply with legal and regulatory obligations.

• Resolve disputes.

• Prevent fraud.

• Enforce agreements.

• Protect our legitimate business interests.

The specific retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may have the right to request information about the personal information we hold about you.

Right to Correction

You may have the right to request that inaccurate or incomplete personal information be corrected.

Right to Deletion

You may have the right to request deletion of your personal information, subject to applicable legal exceptions.

Right to Data Portability

In certain circumstances, you may have the right to receive certain personal information in a structured and commonly used format or request that it be transferred to another organization.

Right to Object or Restrict Processing

Depending on applicable law, you may have the right to object to or request restriction of certain processing activities.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Marketing Preferences

You may opt out of promotional communications at any time by using the unsubscribe option included in our marketing emails.

Even if you opt out of marketing communications, we may still send you essential non-promotional communications relating to your orders, account, transactions, security, or other necessary Services.

12. Targeted Advertising and Data Sharing

Depending on your location and applicable law, you may have the right to opt out of certain forms of targeted advertising or the sharing of personal information for advertising purposes.

Where applicable, you may be able to exercise these choices through privacy controls, cookie settings, or other mechanisms provided on our website or by Shopify.

Where required by law, we will honor applicable opt-out preference signals.

13. European Economic Area and United Kingdom

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws.

These may include rights to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion.

• Restrict processing.

• Object to certain processing.

• Request data portability.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with a competent data protection authority.

These rights are subject to applicable legal conditions and exceptions.

14. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

These countries may have data protection laws that differ from those in your country.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information, such as recognized contractual safeguards or other legally permitted transfer mechanisms.

15. Complaints

If you have concerns regarding how we process your personal information, please contact us first so that we can attempt to resolve the matter.

You may also have the right to lodge a complaint with the data protection authority responsible for your location.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Lence Glasses
Email: lencestore.notification@gmail.com

For privacy-related requests, please include enough information for us to identify your request and, where necessary, verify your identity.

We will handle privacy requests in accordance with applicable law.