Return & Refund Policy

Last updated: August 25, 2026

At Lence Glasses, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you may request a return, exchange, or refund.

By placing an order with us, you acknowledge and agree to the terms below, subject to any mandatory consumer rights applicable in your country or region.

1. Return Period

We accept eligible return requests made within 30 days of the date you received your order.

To be eligible for a return, the item must:

• Be in the same condition in which you received it.

• Be unworn and unused.

• Not show signs of damage, wear, scratches, or alteration.

• Include all original accessories, components, manuals, and included items.

• Include the original packaging where reasonably possible.

• Have all original tags, protective materials, and labels attached where applicable.

• Be accompanied by proof of purchase or sufficient order information.

We reserve the right to refuse a return if the item does not meet these conditions.

2. How to Request a Return

To request a return, contact us at:

lencestore.notification@gmail.com

Please include:

• Your order number.

• The email address used to place the order.

• The item you wish to return.

• The reason for the return.

• Photos or videos of the item when requested by our support team.

Do not send an item back before receiving return instructions from us.

Unauthorized returns may be refused or returned to the sender at the sender's expense.

If your return is approved, we will provide you with instructions regarding where and how to send the package.

The return address provided to you may vary depending on the fulfillment location associated with your order.

3. Return Shipping

Unless the item is defective, damaged upon arrival, or we sent you the wrong item, return shipping costs are generally the responsibility of the customer.

Where applicable, the original shipping cost may be non-refundable.

For international returns, the customer may also be responsible for applicable return shipping charges, customs duties, taxes, import fees, or other costs associated with returning the product, except where applicable law requires otherwise.

We are not responsible for packages lost, stolen, damaged, or delayed while being returned to us when the customer is responsible for arranging the return shipment. We strongly recommend using a trackable shipping service and retaining proof of shipment.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is:

• Damaged during transit;

• Defective;

• Missing essential components;

• Significantly different from the product ordered; or

• Incorrectly shipped,

please contact us at lencestore.notification@gmail.com as soon as possible.

To help us investigate the issue, we may request photographs, videos, packaging information, or other evidence.

Depending on the circumstances, we may offer a replacement, repair, partial refund, full refund, or another appropriate resolution.

Damage caused by misuse, accidents, improper handling, unauthorized modifications, normal wear and tear, or failure to follow product instructions may not qualify for a refund or replacement, except where required by applicable law.

5. Items That Cannot Be Returned

Returns may not be accepted for items that:

• Have been used or worn beyond what is reasonably necessary to inspect the product.

• Have been damaged after delivery due to misuse, accident, improper storage, or improper handling.

• Have been modified, altered, repaired, or tampered with without our authorization.

• Are missing essential components or accessories.

• Are returned without the original product or order information necessary to identify the purchase.

• Show excessive wear, scratches, stains, or other signs of use.

• Were purchased as a final-sale item, where permitted by applicable law.

• Are gift cards or other non-returnable items.

This policy does not limit any mandatory consumer rights that cannot legally be excluded or waived.

6. Sale and Promotional Items

Unless otherwise required by applicable law, items specifically identified as Final Sale are not eligible for return or refund.

Discounted or promotional items that are not identified as Final Sale may remain eligible for return under the terms of this policy.

7. Exchanges

If you would like a different product, model, or variant, the simplest option is generally to return the original item, if eligible, and place a new order.

A new order may be subject to the price, availability, promotions, and shipping rates applicable at the time the new order is placed.

If you received a defective or incorrect item, please contact us before placing a replacement order so that we can determine the appropriate resolution.

8. Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved or rejected.

If your return is approved, the refund will generally be issued to the original payment method.

We aim to process approved refunds within 10 business days after the return has been inspected and approved.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

If you do not receive your refund after a reasonable processing period, please contact us at:

lencestore.notification@gmail.com

9. Partial Refunds

In certain circumstances, only a partial refund may be issued where permitted by applicable law.

This may apply where an eligible item has decreased in value due to handling or use beyond what is reasonably necessary to inspect the product.

We will notify you before or when processing any applicable deduction.

10. Returned Items That Do Not Meet Our Requirements

If a returned item does not meet the eligibility requirements described in this policy, we may reject the return.

Where permitted by applicable law, we may return the item to the customer at the customer's expense.

If a return is rejected because the item is used, damaged, incomplete, or otherwise ineligible, no refund will be issued unless required by applicable law.

11. Lost or Unclaimed Returns

Lence Glasses is not responsible for returns that are lost, misdirected, or undelivered when the customer is responsible for arranging the return shipment.

Customers should retain their shipping receipt and tracking information until the return has been confirmed as received.

If a returned package is refused, abandoned, or remains unclaimed due to incorrect or incomplete information provided by the customer, additional shipping or handling costs may apply where permitted by law.

12. International Orders

International customers are responsible for providing accurate delivery information and complying with applicable import requirements.

Depending on the destination country, customs duties, taxes, brokerage fees, or other charges may apply.

Such charges may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

International delivery times may vary due to customs processing, local postal services, weather, holidays, or other circumstances outside our reasonable control.

13. European Union Consumer Rights

If you are a consumer located in the European Union, you may have additional statutory rights, including a 14-day right of withdrawal for eligible distance purchases.

Where applicable, you may cancel your order within 14 days without providing a reason.

The withdrawal period generally begins on the day you, or a person designated by you other than the carrier, receives the goods.

Certain statutory exceptions may apply.

Where the right of withdrawal applies, the customer may be responsible for the direct cost of returning the goods, unless otherwise required by applicable law.

Nothing in this policy is intended to restrict or exclude mandatory consumer protection rights.

14. Statutory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under the laws applicable to your purchase.

If the laws of your country provide you with rights that are more favorable than those described in this policy, those rights will continue to apply.

15. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last updated" date.

The version of the policy applicable to your purchase will generally be the version in effect at the time your order was placed, except where a change is required by law.

16. Contact Us

If you have any questions about returns, refunds, exchanges, or defective products, please contact:

Lence Glasses
Email: lencestore.notification@gmail.com